Privacy Policy

Last updated April 18, 2026

This Privacy Notice for TV Mounting Experts LLC ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

  • Visit our website at https://tvmountingexperts.us or any website of ours that links to this Privacy Notice
  • Engage with us in other related ways, including any sales, marketing, or events

Our Services are offered only to residents of the United States. We do not intentionally direct our Services to, or knowingly collect information from, residents outside the United States.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We may collect limited information from public databases and marketing partners. Learn more in the Information We Collect section.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, measure the effectiveness of our advertising, for security and fraud prevention, and to comply with law. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We share limited information with service providers, advertising partners (in hashed form only, for measurement purposes), and in specific legal or business-transfer situations. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Learn more about how we keep your information safe.

What are your rights? If you are a resident of a US state with a comprehensive consumer privacy law (such as California), you have specific rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by visiting tvmountingexperts.us/contact-us/, or by contacting us. We will consider and act upon any request in accordance with applicable privacy laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

TABLE OF CONTENTS

  • WHAT INFORMATION DO WE COLLECT?

    Personal information you disclose to us

    In Short: We collect personal information that you provide to us.

    We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

    Personal Information Provided by You. The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

    • names
    • phone numbers
    • email addresses
    • mailing addresses
    • contact preferences

    We collect phone numbers and SMS/MMS interaction data when you opt in to our text messaging campaigns (e.g., for promotions or appointment reminders). By providing your phone number, you consent to receive automated marketing messages (including recurring messages). Message and data rates may apply. See Section 3 for full SMS/Text Messaging terms.

    Sensitive Information. We do not process sensitive information.

    All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

    Information automatically collected

    In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

    We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

    We also collect a Google Click Identifier (GCLID) when you arrive at our website after clicking one of our Google Ads. The GCLID is an anonymous identifier that allows us to measure the effectiveness of our advertising. See Section 5 ("Cookies") for details.

    Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: tvmountingexperts.us/cookie-policy/.

    The information we collect includes:

    • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
    • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
    • Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

    Google API

    Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

    Google Business Profile Reviews API. TV Mounting Experts uses the Google Business Profile API solely to retrieve and display verified customer reviews associated with our business listing on our website. We access only publicly available review data (reviewer name, star rating, and review text). We do not collect, store, or use any personal data from Google users beyond what is necessary to display these reviews. Review data is fetched server-side and cached temporarily — it is never sold, shared with third parties, or used for advertising purposes.

    Information collected from other sources

    In Short: We may collect limited data from public databases, marketing partners, and other outside sources.

    In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.

    We may collect information from Google My Business (e.g., public reviews, profile interactions) to improve our services and respond to customer inquiries.

  • HOW DO WE PROCESS YOUR INFORMATION?

    In Short: We process your information to provide, improve, and administer our Services, communicate with you, measure the effectiveness of our advertising, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

    We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

    • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
    • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
    • To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
    • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
    • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see "WHAT ARE YOUR PRIVACY RIGHTS?" below.
    • To measure the effectiveness of our advertising. We process your contact information (in hashed, one-way cryptographic form) with advertising platforms such as Google so that they can confirm whether one of our ads led you to a service booking. This helps us understand which ads are working and improve our advertising spend. We do not share your contact information in its original readable form for advertising purposes. This processing does not involve sharing your mobile number with third parties for SMS marketing — see Section 3 for our SMS-specific protections.
    • To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more. For more information see our Cookie Notice: tvmountingexperts.us/cookie-policy/.
    • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
    • To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
    • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
    • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
    • To send SMS/MMS marketing communications. You may opt out at any time by replying STOP to a message or contacting us. See Section 3 for full SMS/Text Messaging terms.
    • To manage Google My Business interactions, including responding to reviews and analyzing customer engagement.

  • SMS/TEXT MESSAGING

    In Short: We send SMS messages only with your consent, you can opt out at any time by replying STOP, and we do not share your phone number with third parties for their marketing purposes.

    When you provide your phone number through our website forms and opt in to receive text messages, you are agreeing to receive SMS/text messages from TV Mounting Experts LLC. These messages may include appointment confirmations, scheduling updates, service reminders, follow-up communications, and promotional offers.

    • Consent: By checking the SMS consent checkbox on our website forms and submitting your phone number, you expressly consent to receive SMS/text messages from TV Mounting Experts LLC. Consent is not a condition of purchase.
    • Message Frequency: Message frequency varies based on the nature of your service request and interactions with us.
    • Message & Data Rates: Standard message and data rates may apply depending on your wireless carrier and plan. Please contact your carrier for details.
    • Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. You will receive a one-time confirmation and no further messages will be sent. You may also opt out by emailing us at [email protected].
    • Help: For assistance, reply HELP to any message or email us at [email protected].
    • SMS Delivery Providers: We use third-party SMS/MMS delivery providers (such as Zoom) solely to transmit text messages on our behalf. These providers are contractually restricted from using your phone number for any purpose other than delivering our messages.
    • No Sharing of Mobile Information for Marketing: We will not share your mobile phone number, SMS consent, or opt-in data with any third parties or affiliates for marketing or promotional purposes. Third parties including advertising partners will not receive your phone number for their own marketing, promotional outreach, or resale. The only exception is the limited use described in Section 4 ("Advertising Partners") where we share a one-way cryptographic hash of your phone number with Google solely to measure whether one of our ads led to a booking — the hash cannot be reversed to obtain your actual phone number, and Google is contractually prohibited from using it for any purpose other than measurement on our behalf.

  • WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

    In Short: We share limited information with service providers, advertising partners (in hashed form for measurement only), and in specific legal or business-transfer situations.

    We do not sell or rent your personal information. We may share your personal information in the following situations:

    • Service Providers. We share information with trusted third-party service providers who help us operate our website and business — including hosting, analytics, email delivery, customer communication tools, and SMS/MMS delivery providers (such as Zoom). These providers are permitted to use your information only to provide services to us and are bound by confidentiality obligations.
    • Advertising Partners. We share hashed (cryptographically transformed) versions of your contact information — such as your email address and phone number — with advertising partners, including Google, solely for the purpose of measuring the effectiveness of our advertising campaigns. The hashing process converts your information into a one-way code that cannot be reversed back into readable form. Advertising partners are contractually prohibited from using this data for any purpose other than measurement on our behalf, and specifically may not use it for their own marketing, promotional outreach, resale, or any form of direct contact with you. We do not share your contact information in its original readable form for advertising purposes.
    • When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location. This data helps Google Maps provide directions. We obtain and store on your device ("cache") your location. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.
    • Google My Business. We share information with Google My Business to manage reviews, location data, and customer interactions.
    • Legal Requirements. We may disclose information when required by law, such as in response to a subpoena, court order, or other lawful request from government authorities.
    • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

    No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not share your phone number, SMS consent, or any opt-in data with any third parties or affiliates for their own marketing use. The advertising measurement described above uses only a one-way cryptographic hash of the phone number for match confirmation; the actual phone number is never disclosed for marketing purposes.

    You have the right to opt out of the sharing of your information with advertising partners at any time. See Section 9 ("Your Privacy Rights") for details.

  • DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

    In Short: We may use cookies and other tracking technologies to collect and store your information.

    We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

    We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements and to measure the effectiveness of our ad campaigns. The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

    Google Ads Conversion Tracking. When you click on one of our ads, Google assigns a unique click identifier (GCLID) that we store temporarily and associate with any booking you complete. This helps us understand which ads led to service bookings so we can improve our advertising spend. No personal identifiers are stored in these cookies directly — only the anonymous click identifier. For details on how we use this identifier to measure ad effectiveness, see the "Advertising Partners" bullet in Section 4.

    The information collected through this process does not enable us to identify your name, contact details, or other details that directly identify you unless you choose to provide these.

  • HOW LONG DO WE KEEP YOUR INFORMATION?

    In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

    We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

  • HOW DO WE KEEP YOUR INFORMATION SAFE?

    In Short: We aim to protect your personal information through a system of organizational and technical security measures.

    We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

  • DO WE COLLECT INFORMATION FROM MINORS?

    In Short: We do not knowingly collect data from or market to minors under 18 years of age.

    We do not knowingly solicit data from or market to minors under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from minors under age 18, please contact us at [email protected].

  • WHAT ARE YOUR PRIVACY RIGHTS?

    In Short: Depending on your US state of residence, you may have rights regarding your personal information, including the right to access, correct, delete, and opt out of certain sharing.

    Our Services are offered only to residents of the United States. Depending on your state of residence, you may have specific rights under state privacy laws, described in Section 11 ("Do United States Residents Have Specific Privacy Rights?"). You may exercise any of the rights available to you by contacting us at [email protected] or visiting tvmountingexperts.us/contact-us/.

    Opting out of advertising data sharing

    You may opt out of the sharing of your hashed contact information with advertising partners (described in Section 4) at any time. To opt out, email [email protected] with the subject "Opt Out of Ad Sharing" and include the email address and phone number you want excluded. We will process opt-out requests within 30 days.

    Opting out of marketing and promotional communications

    You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you, for example to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

    Opting out of SMS messages

    To stop receiving SMS messages, reply STOP to any text message we send you, as described in Section 3.

  • CONTROLS FOR DO-NOT-TRACK FEATURES

    Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

  • DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

    In Short: If you are a resident of California or another US state with a comprehensive privacy law, you are granted specific rights regarding your personal information.

    Certain US state laws, like the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), grant their residents specific rights regarding their personal information. If you are a resident of such a state, you may have the right to:

    • Request to know what personal information we collect, use, and disclose.
    • Request that we delete your personal information.
    • Request that we correct inaccurate personal information.
    • Request to opt out of the sale or sharing of your personal information (including the advertising data sharing described in Section 4).
    • Receive non-discriminatory treatment for exercising any of these rights.

    We do not "sell" your personal information in exchange for money. We do share hashed contact information with advertising partners for the limited purpose of measuring the effectiveness of our advertising, as described in Section 4; to the extent this constitutes "sharing" under California law, you may opt out at any time by emailing [email protected] with the subject "Opt Out of Ad Sharing."

    These rights are subject to certain exceptions. To exercise these rights, please contact us via email at [email protected]. We will respond to your request in accordance with applicable state law, typically within 30 days (or 45 days for CCPA requests, as permitted by law).

  • DO WE MAKE UPDATES TO THIS NOTICE?

    In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

    We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

  • HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

    If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:

    TV Mounting Experts LLC

    3019 Great Falls Dr

    Monroe, NC 28110

    United States

    To opt out of SMS campaigns: Reply STOP to any message or email us at [email protected].

    To opt out of the sharing of hashed contact information with advertising partners: Email [email protected] with the subject "Opt Out of Ad Sharing."

  • HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

    Based on the applicable laws of your state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit: tvmountingexperts.us/contact-us/.